REFUND AND CANCELLATION PULICY

GAZAM REFUND AND CANCELLATION PULICY

Gazam has a return policy of 7 days, so customers can return the item for the following reasons within 7 Days:

REASON FOR RETURN

1. The product is not the one ordered

2. The product is faulty

3. Counterfeit Item

4.Customer changes their mind

Gazam also ensures that when customers return an item, all seals, tags, and accessories are left intact and the item is in its original packaging

However, Gazam puts a restriction on returning to some items to protect the sellers:

1. Products that have been altered from their original or opened by unauthorized personnel without permission.

2. Product with tampered or missing serial Universal Product Code numbers (UPC).

3. Perishable goods cannot be returned except a valid reason is raised at the point of delivery with affirmation from the dispatcher.

4. Products damaged due to misuse.

5. Products in the beauty, health, and personal care category.

6. Jewellery, innerwear, bedsheets, lingerie, and socks.

7. Books and CDs

Cancellation

GAZAM reserves the right to cancel any order without any explanation for doing so, under situation where Gazam is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the Gazam policy or for any reason. However, Gazam will ensure that any communication of cancellation of an order is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time.

Note that in the event of cancellation of a ‘pay on delivery’ orders, Gazam will not be liable in any form where the customer proceeds to receive orders following an earlier cancellation.

ALL FORM OF REFUNDS ON RETURN OR CANCELLATION WILL BE DONE WITHIN 7 WORKING DAYS FROM THE DATE OF RETURN/ CANCEL.