OUR SELLING POLICIES & AGREEMENT…. ON GAZAM MALL

As a registered seller on Gazam, we encourage you to read our selling guides and set policies for a better selling experience. You will be expected to adhere to all set policies when listing your products and when selling to your customers on the Gazam platform. To learn more about our suspension policy, read our SUSPENSION GUIDELINES

To learn more about actions that will lead to outright store closure, read our STORE CLOSURE POLICY

To learn more about prohibited products that cannot be sold on Gazam platform, read our RESTRICTED PRODUCTS agreement

To learn more about seller activities that are not tolerated on Gazam mall, please see our Prohibited Merchant Activities PROHIBITED SELLER ACTIVITIES POLICY

For more information about outright store closure that can lead to legal actions instituted against you, read our rules of AUTHENTIC PRODUCTS POLICY on Gazam To learn more about the use of our community forum for discussions, read our FORUM CODE OF CONDUCT

For general information on how to sell on Gazam, see our FREQUENTLY ASKED QUESTIONS

For more information on how to promote your store to millions of Gazam customers and generate great sales for your business, read our ADVERTISING GUIDELINES. For our advert price list, view our RATE CARD.

If you will like Gazam to take away the stress of shipping products to your customer, read our guide on FULFILMENT BY GAZAM(FBG)

GAZAM SUSPENSION POLICY

As a seller, your store will be suspended for the following reasons:

• High volume of orders cancellation rate
• Auto-cancellation of prepaid/pay on delivery orders
• Delay in response/non-responsiveness to arbitration issues for defective/wrong orders
• Shipping wrong items to customers
• Delivering defective/faulty items to customers
• Shipping orders different from what was advertised on the website
• False update of self-fulfilled orders to avoid paying commission charges on delivered orders
• Lack of payment of overdue invoices (commissions)
• Declining Orders because of Price Change

OUR STORE CLOSURE POLICY

As a seller, your store will be closed for violating the reasons below:

• Inactive store
• Fraudulent activities: Extortion of cash from customers before order is shipped and without the approval of Gazam team
• Shipping of fake products to customers
• Shipping of used or refurbished products to customers
• Non-payment of overdue invoices
• Constant sale of defective products on Gazam
• Verbal/Physical abuse or use of derogatory words in communication with any Gazam representative

RESTRICTED PRODUCTS AGREEMENT

When customers shop on Gazam, they trust that they will be receiving authentic products and all products are permitted to be sold and are of great condition. As a seller on Gazam, all products you offer for sale must comply with our policies as well as other regulatory bodies in the country. Below are products that are not permissible to be sold on Gazam:

• The sale of illegal, unsafe, expired products is strictly prohibited.
• The sale of prescription drugs is prohibited
• Products without ZABS

 numbers are not allowed on the platform

• Home and electronic appliances that do not have warranty are not permitted for sale on Gazam.
• Electronic appliances that do not have after-sales service centers or contacts are not permissible for sale on Gazam.
• Sale of consumable products that have not been tested is not permissible on the platform
• Sale of top brands products without a letter of sale permit from the manufacturers/major distributors will not be allowed on the platform. The following brands are not permitted to be sold on Gazam except by the manufacturers:

1. GNLD
2. Longrich
3. Tiens
4. Oriflame,SMart Collection
5. Forever Living

• The following products are restricted for sale on the platform

1. Guns
2. Pepper Spray
3. Police Baton
4. Taser Guns
5. Hunting Knives
6. Swords
7. Police Handcuffs
8. Weed
9. Tobacco

PROHIBITED SELLER ACTIVITIES

Our prohibited seller activities have been created to help maintain a conducive buying and selling platform fair for you as a seller and credible and safe for buyers.

We advise that you comply with these terms to avoid product rejection, store suspension, or outright store closure. This policy does not in any way limit your listed obligations as agreed by opening a store on Gazam and proceeding to list your products and/or services.

The following rules apply to both sellers of products and/or services.

Opening Multiple Stores: Operating and maintaining multiple store accounts is not permitted. If you have a legitimate business need for a second store that does not sell in the same category with your first store, you may go ahead to create such store. You can however apply for an exception to this policy however separate charges other than subscription and commission fees will apply for multiple stores creation by same merchant on Gazam mall.

Selling Duplicate Products: When customers use Gazam’s search engine and browse structure, they expect to find relevant and accurate results. Any attempt to manipulate the search and browse experience by uploading excessive amounts of same products repeatedly under the same store, or otherwise use the product listing service in an excessive or unreasonable way just to have your products come up in several search pages, is prohibited. Gazam may at its sole discretion restrict or disable your access to list other similar products or any other functions that are being misused until you stop its misuse.

Diversion of Gazam Transactions or Buyers for Personal Gains: Any attempt to circumvent the established sales process created by Gazam or to divert Gazam users to another website or sales process is prohibited. Any advertisements or special offers that lead, prompt, or encourage Gazam customers to leave its Gazam website are prohibited. This may include the use of email or the

inclusion of hyperlinks, URL’s or web addresses within any seller-generated email messages or any product/listing description fields on Gazam website.

 Inappropriate Email and Phone Communications: Unsolicited email and phone communications with Gazam customers other than as necessary for order fulfillment and related pre and post sales customer service, and emails and phone calls related to marketing communications of any kind (including within otherwise permitted communications directly with Gazam customers are prohibited.

Post-Transaction Price Manipulation: Any attempt to increase the sale price of an item after a transaction has been completed or customer has prepaid is prohibited and will attract store suspension or store closure if found to be repetitive.

AUTHENTIC PRODUCTS POLICY

The sale of illegal, stolen or unsafe products on Gazam is outrightly prohibited and will lead to legal action being taken against you and this includes civil action and criminal penalties.

The Sales of Goods Act: Zambia Bureau of Standards, and Gazam prohibit the sale of substandard or counterfeit products on Gazam’s website. Legal actions will be taken against any merchant confirmed to be selling these products and such merchant will be prosecuted by the relevant authorities. Kindly visit ZABS website to view specification for each product.

We also encourage you to report listings that violate our policies or applicable law by reaching out to us on sellerservices@taskmanager.webslaash.com with hard facts justifying your claims. We will investigate each report thoroughly and take appropriate action where necessary. 

OUR COMMUNITY FORUM’S CODE OF CONDUCT

Gazam’s Mall Forum is a place that allows buyers and sellers to exchange ideas, discuss related challenges, business issues, and find valuable resources relating to their buying and selling experience(s) on Gazam. However, we prevent the publication of certain topics/items that are considered not appropriate for the forum. When you participate in the forum, it is important that you follow our guidelines. If we think a certain topic/post is inappropriate, we will take necessary measures to remove it and possibly restrict any future posting by the member.

OUR FORUM POSTING RULES

No Selling Leads – This means you are not allowed to post a message saying you are looking to buy something, or you want to use the forum to sell your products. All buying and selling leads would be deleted. No matter the length of any post, if any buying/selling lead comprises of a small part of that post, it will be deleted. If the same or similar leads are posted repeatedly, they will be treated as spam. No complaint/dispute related content is allowed in the forum. These issues should be brought to the attention of Gazam Mall team. You can send such complaint mail directly to your account officer or to help@taskmanager.webslaash.com Policy Overview

• User content cannot infringe upon copyrights and intellectual properties.
• User content can’t contain personal attacks or hostile comments.
• User content is strictly for informational and educational purposes only and does not provide legal advice. You should consult with your own lawyer if you have questions.
• User content can’t be or otherwise resemble taskmanager.webslaash.com’s selling leads, buying leads, product catalogue, company profile services. Succinctly, no buying and selling information is allowed in the discussion forum.

• User content should not be used to resolve interpersonal disputes or alleged fraud amongst members. Any complaints or claims of wrongdoing are not allowed in the public areas of the Forum, even if they are well intentioned.
• Users should not engage in political or religious discussions.
• User content may be moved to a more appropriate category without notice. ● We may amend the Forum guidelines at any time without prior notice. By continuing to use the Forum, you agree that the amended guidelines will apply to you. taskmanager.webslaash.com reserves the right to close any Forum thread for any reason. ● User content should be in English so it can be well received and properly monitored.
• Any content posted on this forum becomes part of this community and each user grants an irrevocable, perpetual license to taskmanager.webslaash.com to display and use such information, no matter whether the user ceases using the community service of their own free will or otherwise. Violating Forum policies may result in suspension of Forum usage or other privileges and/or account termination.

  Things You Can Do on the Forum

• Be considerate and courteous.
• Be respectful of other members’ privacy.
• Treat others the way you want to be treated.
• Keep messages on-topic and post on relevant category.
• Cite the source of your information when copying from other mediums.
• Watch what you say as you are responsible for what you write. Views expressed in the forums are NOT endorsed by Gazamstore.com.

Things You Shouldn’t Do on the Forum

• Don’t post advertisements for any purpose, including but not limited to commercial, personal, and non profit, etc. If you are unsure whether or not a

posting constitutes an advertisement, email your account officer or mall@taskmanager.webslaash.com before posting.

• Don’t post real-life information such as phone number, physical address, email address, website address, instant messenger IDs, etc.
• Don’t cross post (posting the same info in two or more locations).
• Don’t be hostile, use profanity, or post inappropriate material.
• Don’t make slanderous statements or any comments that might violate someone’s privacy.
• Don’t post in ALL CAPS. 11

General Rules of Selling on Gazam

Like any marketplace with thousands of merchants, Gazam Marketplace has rules that will help ensure a conducive and mutually beneficial experience for both our customers and our merchant partners.

• If you have listed your products for sale on Gazam, you are bound by your listings to sell to customers that have made purchases to your store.
• All account and product details listed must be true and available for sale at all times
• If your account has been suspended due to owed invoices or closed due to fraudulent actions, you are not allowed to open another selling account with aliases. See our Suspension Policy for guidelines.
• You are prohibited from listing items you do not have for sale. Frequently

Asked Questions

 How do I sell on Gazam?

Selling on Gazam has been made very easy. Just visit https://sellershub.taskmanager.webslaash.com/register and provide all necessary information required on the form. A link for your phone number and email verification will be sent you. Kindly verify and get started with your registration. You are required to complete certain tasks before your store can be approved.

What tasks am I required to complete?

You are required to

• take an orientation assessment after you must have studied the guide ● upload a profile picture
• upload a valid means of identification (National id or passport)

 I have completed registration of my store on Gazam, what next?

Kindly login to your store (enter your email and password) and click on store name icon on the bottom left and follow the instructions on “HELP”.

Tried uploading my profile picture but I keeping getting an error message, how do I go about it?

Kindly send a mail to onboarding@taskmanager.webslaash.com for assistance and you may also include a screenshot of the error message received.

Is there an acceptable size of profile pictures uploaded for my store?

The Gazam standard profile picture size is 254 by 256 pixels.

Can’t upload my valid means of identification. What should i do?

Kindly send a mail to onboarding@taskmanager.webslaash.com for assistance and you may also include a screenshot of the error message received.

I have an international passport, is it acceptable as a means of identification?

 Yes, it is, also acceptable is a drivers license, international passport and National Registration Card.

If I don’t receive the verification codes for either my phone number or email address, what do I do?

Kindly send a mail to onboarding@taskmanager.webslaash.com for assistance.

If I would like to change my address location or phone number registered, how do I go about it?

Kindly send a mail to onboarding@taskmanager.webslaash.com for assistance.

Are there any fees for selling?

As a new seller on gazam you are allowed a “free trial” for 1 month after which you are required to select a plan. There are 3 subscription plans to select from, namely:

The Gold Plan, the Silver plan and the Bronze plan. The Gold Plan and the Silver plan attracts a token fee.

How do I know what plan to pick? Every plan has its unique feature.

• Gold Plan: allows unlimited products listing visible on the website with additional features at K515 monthly. no access to customer information and reviews tab
• Silver Plan: allows a maximum of 20 enabled products visible on the website at K258 monthly. no access to customer information and reviews tab
• Bronze Plan – allows unlimited product listing with higher commission charges and no access to customer information and reviews tab.

How can I become a classic plus merchant?

A store is upgraded to Classic Plus if the store makes successful sale of above K30,000 in value or 1,000 orders in volume, for two months consecutively (that is, back-to-back). Only stores on the Gold or Silver subscription plans are considered. However, if a store is dropped to the Bronze plan due to failure to subscribe before previous Gold or Silver plan is due, such store will need to start over to meet the criteria to be upgraded back to Classic Plus.

Why can’t I sell yet?

You have not completed the required task (orientation assessment, upload a valid id).

Why has my Product being rejected?

Products can be rejected for several reasons:

• low quality image.
• wrong sizes of picture
• Gazam does not allow logo of a seller on product image.
• wrong product category placement
• no ZABS number for products that require
• uploading different colors of products as a single product

How do I know when I have an order?

You will receive an email and a text message notifying you of your new order. You are to log into your SHG account to view this new order.

How long do I have to ship my order?

New orders must be shipped before 48 hours, otherwise they will be auto-cancelled, and auto-cancellations count against your store. Self fulfilled orders should be updated within 9 days. It is appropriate to always ship new orders within 24 hours to reduce the chances of your buyer losing interest in the order. This will give enough room to resolve any unforeseen emergencies that may arise in the course of processing a shipment, and it will also facilitate a quicker delivery by reducing to time-to-deliver by 24 hours. Please note that the SLAs for shipping are subject to change and such change will be duly ccommunicated to all merchants.

How do I ship?

Once you have received a new order, package item properly and take to the GOS drop off center nearest to you. You can click https://gazamstore.com/site/dropoff to view all GOS centers.

How Can I Ship My Orders By Myself?

New Merchants are not allowed to ship orders by “self”. Only top seller and trusted merchants are granted the access to ship orders by “self”. As a new seller you will have to build trust to earn the right to ship orders by self.

Items Not Shippable By GOS

• Coupled Furniture (plastic chairs, tables, cabinets, etc)
• Coupled Bicycle
• Generators above 10kva
• Bags of Cement
• Liquids – cream, olive oil, etc
• Perishables – food, vegetable
• Wet Batteries
• Glasses – Flower vessel, mug, etc
• Books
• Phones & tablets Accessories
• Cables
• Tv Accessories
• Other Accessories
• Movie & Music CD’s
• Stationaries
• Ink, Toner & Cartridges
• Networking Peripherals
• Calculators & Batteries
• Paint Brushes & Accessories

How do I receive Payment?

After the order has been delivered, the sales proceeds move to your escrow account (a secured place) and stays there until the return policy for that product expires. Please note that the return policy will be decided by you at the point of product creation. Once the return policy expires your funds will be paid into your ACCOUNT registered account. fund is credited into your Gazam Wallet, after which you will be required to request for a payout. Merchant payout is processed into your registered account on SHG between 1-5 working days.

How does Gazam receive commission for self –fulfilled orders?

Sellers that deliver orders through self-fulfil receive their invoices at the end of the month. If the invoice is not paid within 21 days, seller’s store will be suspended from selling on Gazam while store will be permanently closed after 60 days of non-payment of invoice(s).

How can I put my store on hold while I go on vacation?

You can put your store on Vacation by visiting your SHG account, click “settings” then store” Scroll down to vacation settings and store on vacation. What does Gazam expect of me as a seller?

Gazam expects that all sellers offer the best service to customers in terms of quality product and best prices, and also to comply with all Gazam policies and standards. For more information, read Terms & Conditions and Merchant Service Agreement and Gazam Seller Sanction Policy

Frequently Asked Question – Seller Protection

Why does Gazam mainly support buyers on case resolution?

Gazam supports both buyers and sellers on the platform. We ensure a level playing ground is provided for both buyers and sellers and no decision is one sided.

What is Gazam doing to get non serious buyers off the site?

We have a system for identifying non serious buyers, which restricts their access to the platform

What do I do when a buyer is misusing the review system to blackmail me? Buyers are allowed to review their shopping experience on the platform. Before a bad review is posted on the product’s page, you will be contacted to share your side of the story. If no response is received from you within a specified period, review will be posted to your live store. However, if you feel you are getting a wrong review, kindly send a complaint to our contact center at help@taskmanager.webslaash.com.

How do I receive my items that a buyer has returned or an item that GOS was unable to deliver successfully?

All returned items will be returned to your preferred pick-up GOS location. You will be notified via mail or SMS when it’s ready for pick-up and you are expected to do so within 7 days to avoid forfeiture of the said item.

Frequently Asked Question – Customer Service

How do I contact Gazam when I have issues? As a seller, you can contact Gazam by sending an email to mall@gazamstore or call 0766279929

 How long does it Gazam a to respond to an email?

All emails are responded to within 48hours.

But I sent a mail, and I am yet to receive a response?

Note that responses not received within 48 hours suggests that your mail was not successfully delivered to the customer service team. All mails are responded to within 48hours. You could confirm from your sent items if you inputted the correct email address as well. You will be required to resend mail if we are yet responded within 48 hours.

Why are my products paused?

Products are mostly paused when a store has been suspended or a store has been put on Vacation.

Why can’t I log into SHG?

The most likely reason you are unable to log into your SHG account could be as a result of network issues or store closure. You may also not be able to log into your SHG account if your store has been closed. You will, however, received an email notification the moment your store is closed with the reason for closure. See our Store Closure Policy for guidelines.

How can I get my suspended store reinstated?

Store suspension lasts for a minimum of 2 weeks, and a suspended store may only be reinstated after going through the reorientation process, which will always be 20 communicated upon suspension of the store. It should be noted that a store can only be suspended once within 120 days; store may be closed on the second suspension within 120 days.

Refer to Terms & Conditions and Merchant Service Agreement for further details.

For other issues relating to store suspension, send an email to mall@taskmanager.webslaash.com for further advice/assistance.

PAYMENT

How do I register my bank account details on SHG?

STEP 1

Add your Bank Information

• Seller must have a mandatory BANK account
• Your bank details are mandatoryfor us to be able to transfer your money.
• You need to add them in Seller Manager:  Settings > Your Profile > Bank Account 

 All following details are required:

• Bank Name
• Account Name
• Account Number

STEP 2

Wait until the money is available

• Whenever you get a new order, you won’t receive the money on your account immediately as we keep this amount pending for a few days to make sure the customer doesn’t want to return it.
• You will receive your payment within the timeframe specified in your contract with Gazam.
• You can see all your pending payments in the “Due and unpaid” & “Open statement” sections of your Account Statements.

STEP 3

 Receive automatically the money on your bank account

• Once the payment is due, Gazam will automatically send it to your bank account mentioned in “Your Profile”.
• You can find in your “Account Statements” the detail of all payments added (credit) or deducted (debit) from your account.

STEP 4

Download all documents you need

To give you full visibility on the transactions linked to your account and help you keep your accounting clean, you have the possibility to download at the bottom of your “Account Statements” section the 3 documents below:

ADVERTISING ON GAZAM

Why am I not making sales well?

There are a few tips to selling well.

• Prices must be competitive
• Using the ‘Special Price’ feature to offer discount on products prices
• Encourage your customers to drop reviews on successful sales (and work on improving on negative feedback)
• Individually advertise and promote your Gazam store url to family and friends, and share on various social media channels
• Apply for advertisement – Gazam has several ads channel to promote merchants’ products. For advice and advert rate card, contact adsales@taskmanager.webslaash.com
• Product image should be attractive and product descriptions explicit
• Study market trend to understand what customers need/want
• Attend Gazam Business training for a more in-depth knowledge on tips to sell well

I want to advertise my products on Gazam, how can I begin the process? Simply send an email to adsales@taskmanager.webslaash.com for details on advert placement.

 How do I choose a date to start the advert?

You can suggest your preferred start date for the advert and communicate that via email to the ad sales team. However, this is subject to availability of your preferred slot.

Can I choose who I want to advertise my products to?

Yes you can, however, this is dependent on the channel of advertising, as terms and conditions vary across channels.

What’s the minimum amount I can spend on advertising?

We have various channels of advertising that differ in rates but are flexible to fit your budget. View our Advert card rate HERE. For other enquiries about promoting your store to millions of customers online, please send a mail to adsales@taskmanager.webslaash.com.

How do I pay for the slot I’m interested in?

An invoice showing details of payment will be sent via email to you. How do I know if my Advert was effective? Once the advert has been concluded, a performance report is generated on the duration of advert launch and sent to you. You will also be advised on the best way to make more sales.

FULFILMENT BY GAZAM

Through Fulfillment by Gazam, merchants are allowed to store their products at Gazam’s fulfillment centre at an affordable cost. Fulfillment by Gazam helps sellers pick, pack and ship their orders. FBG Product Creation Process 1. You Create products on SHG 2. You send product to Gazam’s Fulfillment Centre 3. Customers order your products 4. Gazam picks and packs your product 5. Gazam ships your products, provide support and manages Return Logistics Benefits of FBK (Fulfillment by Gazam)

• We take charge of everything from the order placement to the last mile delivery.
• Customers bear the cost of shipping charges. However, seller bears cost if seller offers free shipping
• The earlier your customers receives your products with FBG, the higher the likelihood of referring more buyers directly to your store and having loyal customers.
• Affordable cost of warehousing with Gazam. FBG Payment Method Sales proceeds to merchants will be less the warehouse charge.

This means that merchant will be charged ONLY when item ordered is successfully delivered. Merchants will be billed by the size (weight band) of the item being warehoused. The weight band cost is subject to change. NB: To gain access to use our FBG service, kindly contact us at sellerservicess@taskmanager.webslaash.com.